Successful Integration of Internet Electronic Mail

Access to electronic mail and the Internet is a requirement for most businesses today. Integrating the enterprise network with the Internet is often an enormous challenge due to the large variety of software implementations and platforms.

This course presents background on the protocols for electronic mail (SMTP, MIME, POP, IMAP) that support communication exchange. A model for the successful integration of electronic mail is also described. Techniques for troubleshooting common electronic mail problems are presented along with other postmaster tasks to help provide a smooth, successful delivery service.

You will learn:

• Protocols used for electronic mail
• How to troubleshoot Email problems
• Strategies for integrating mail systems

Topics to be covered include:

• Enterprise Email characteristics
• Overview of the Email protocols
  • SMTP
  • MIME
  • POP
  • IMAP
• Postmaster responsibilities
  • Ethics
  • Policies
  • Daily tasks
• Mailer Configurations
• Relationship and dependancies on DNS
• Troubleshooting techniques for Email problems

Class Length:

• 1 day

Audience:

• System Managers
• Network Managers
• Postmasters

Prerequisites:

• Basic TCP/IP networking concepts